Cooperation

Bravex Locks is seeking prospective dealers who have prior experience selling our products, possess a local office or online presence to sell in the intended territory. These qualities are preferred in our prospective dealers.

The minimum sales volume to start a dealership is a MOQ of 30 units, but Bravex Locks is open to helping dealers grow and may accept lower quantities.

The application should be submitted to us via email, and it will be reviewed by the responsible person. Once the review is approved, we will get in touch with the customer to proceed with the next steps of collaboration. The main process will be handled and overseen by dedicated marketing personnel.

To ensure that our dealers can benefit from higher profits and avoid price wars, our brand has implemented a minimum advertised price (MAP) policy. We kindly ask that all dealers, regardless of their marketing channel, platform, or territory, refrain from selling the locks below the minimum advertised price. By adhering to this policy, we can work together to promote a fair and profitable marketplace for all parties involved.

If a customer has dead stock that cannot be sold, the brand accepts returns for refund within 2 years if the products are in good condition and packaging.

Payment terms usually involve PayPal, Credit Card, T/T payment or others in advance before shipping.but for dealers with repeated bulk orders, Bravex Locks may consider Net 30-90 days.

Orders are typically delivered directly from the warehouse in the USA and may arrive at the dealer's address within 5-10 working days. For out of stock items, it may take an extra 30 days to prepare for shipping, and dealers will be notified in advance.

All damaged or defective products could be sent to the brand's warehouse for repair or replacement. For orders within the warranty period, the brand will cover shipping costs for returns and replacements.

For any returns caused by defects in quality or design, the brand will cover shipping costs for the returned item.

Yes, Bravex Locks has a dedicated customer support team in US to handle warranty claims and returns, allowing dealers to focus on marketing and selling.

While our primary business is on dealers and enterprises, we are more than happy to assist you with retail inquiries. Please feel free to contact us at your convenience via email at service@bravexlocks.com, and we will gladly provide you with any information you may need.

Absolutely. Bravex Locks specializes in serving commercial clients with our MKDZG1 series door locks, which hold ANSI/BHMA first-level certification and relevant certificates, making them ideal for property management purposes. However, we also offer a range of locks tailored for home use, designed to meet the everyday needs of families. Please don't hesitate to reach out to us via email at service@bravexlocks.com at your convenience for further assistance.

Yes. We are honored to provide locks and services to various countries, please feel free to contact us for details.

We currently only ship within the continental United States and cannot ship directly to any address in Alaska, Hawaii, U.S. Virgin Islands, Guam, Puerto Rico. These addresses will need to recalculate shipping costs and may add shipping options to the order. For orders in the UK, Canada or other countries, please contact us for further support.